SHIPPING
Orders are shipped to addresses within the EU and are dispatched within two working days of payment being received.
DHL Express is our worldwide courier partner.
For enquiries regarding deliveries outside the EU, email us at [email protected] or call us on +30 210 6843529.
Shipping to Greece
Delivery to destinations in Attiki is free for all orders over €50. For orders up to €50, shipping charge is €5.
To all other areas of Greece shipping costs €15 and is free for orders over €250.
We reserve the right to use alternate delivery methods to destinations in Greece if they are deemed to offer a faster service than DHL.
We strongly advise that you read our Terms & Conditions before placing your order.
For any further enquiries, email us at [email protected] or call us at +30 210 6843529.
Shipping to EU Countries
For orders over €250 we offer free shipping with DHL Express to our customers based in the following European Union Countries:
Austria | Estonia | Latvia | Romania |
Belgium | Finland | Lithuania | Slovakia |
Bulgaria | France | Luxembourg | Slovenia |
Croatia | Germany | Malta | Spain |
Cyprus | Hungary | Netherlands | Sweden |
Czech Republic | Ireland | Poland | |
Denmark | Italy | Portugal |
For orders up to €250 the shipping charge for these destinations is €25.
Delivery to EU countries is estimated at 1-2 working days from dispatch although transit times to some remote areas or islands may differ. While we aim to get your order to you as soon as possible, delivery may be affected by an event out of our control in which case we will not be responsible for any delay.
The shipping address does not have to be the same as the billing address, but we will require your signature upon delivery. Please note that we cannot deliver to post office boxes.
Once your order has shipped we will contact you with tracking details and estimated delivery times.
We strongly advise that you read our Terms & Conditions before placing your order.
For any further enquiries, email us at [email protected] or call us at +30 210 6843529.
RETURNS
We hope that you are truly pleased with your Wéngko Molé order!
If for any reason you would like to return any items, please follow the instructions below for your location.
We fully check your parcel before it leaves our premises. In the unlikely event that you receive a product which is faulty or mis-described, we will replace it free of charge or refund the price of the item in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item to us.
Please contact Customer Services immediately at [email protected] outlining the problem and we will provide you with return instructions.
Returns from Greece
Returns from addresses in Attiki are free. For returns from other areas of Greece a return fee of €10 will be charged.
Please notify us by email at [email protected] within 14 days of receipt of your order quoting your order number and the items you wish to return. We will advise on means of return.
Please note that the products must be returned to Wéngko Molé in their original packaging, unused, unwashed and in perfect condition with all Wéngko Molé garment tags or other original tags still attached. If you receive items which are damaged in any way, please contact our customer service team immediately by email at [email protected] or call us on +30 210 6843529.
Once your return has been received and processed we will refund the price of the item together with any shipping charge less any applicable return charge. The refund will be made to the method used for the original purchase and in the same currency as the original payment.
Returns from other EU Countries
Please notify us by email at [email protected] within 14 days of receipt of your order quoting your order number and the items you wish to return.
Within 14 days of notifying us, complete the Packing/Return Slip included in your order. Return the items to us with this slip, using the return courier documentation, if provided.
The return courier documentation is only valid from the country to which the order was originally shipped. Also, Wéngko Molé will not be responsible for any charges you may incur should you choose to use another method for return.
Please note that the products must be returned to Wéngko Molé in their original packaging, unused, unwashed and in perfect condition with all Wéngko Molé garment tags or other original tags still attached. If you receive items which are damaged in any way, please contact our customer service team immediately by email at [email protected] or call us on +30 210 6843529.
Once your return has been received and processed we will refund the price of the item together with any applicable delivery charges minus a €20 return charge. The refund will be made to the method used for the original purchase and in the same currency as the original payment.
For further information regarding returns please look at the Exchanges and Returns section of our Terms & Conditions.
For any further enquiries, email us at [email protected] or call us at +30 2106843529.
Exchanges
Should you wish to exchange your purchase for a different size, please contact Customer Services at [email protected] or call us at +30 210 6843529 to reserve the correct size, if available.
Follow the return instructions above your location.
Once we receive the returned merchandise we will ship the new items.
Please note that we offer this service for exchanges of the same garment in a different size.
If you wish to exchange for a different item, you will need to return the order for a refund and place a separate order for the new item.
For any further enquiries, email us at [email protected] or call us at +30 210 6843529.