FAQs

Sizes & Wearing the garments

How to wear the garments

Our newest dresses and tops come in two sizes. Please refer to the long Description section of each product to see detailed dimensions for each size.

Our 2017 trousers, skirts and sarongs are one size and can be adjusted to your waist using the small buttons that line the waistband. The trousers and skirts also have fabric straps used to tie around the waist and complete the look.

For further details on our 2017 collection, or for enquiries regarding the fit of our 2015 and 2016 one size collections please do not hesitate to contact us.

Try at home

Looking to see if our garments fit you? Why not order one now and try it at home!

We offer free delivery and return to the EU and some additional countries, and we are constantly expanding this list. Check our Delivery & Returns page for more details.

What fabrics and materials do you use?

Why do you use silk Crepe de Chine?

Our main collection is made of silk crepe de chine, a fine fabric used by couturiers’ in the 1930s to cut some of the era’s signature evening dresses that magically flowed around women’s figures.

Its weave means it has a slight sheen and responds beautifully to the wearer’s movement, showing off the prints in a way that no other fabric could achieve.

Its fine, light composition does not only make it a show stopper for your audience, but it also feels wonderfully smooth against your skin, making it a great and highly comfortable experience to wear.

Where do you source materials and make the clothes?

Our silks and trims are sourced in Britain, Germany, Japan and Greece. The fine nature of our silks and the intricacy of our prints means our garments are cut individually; a long process with special attention placed on each garment. From start to finish their manufacture takes place in Greece.

How do you design the prints?

How do you design the prints?

Collecting images, sketches, patterns and themes around our main concept, we develop a wide range of designs that are then re-worked digitally. We repeatedly layer imagery, allowing one motif to bleed through the other, and after a long process of collaging we achieve the ‘light-emitting’ effect that makes our silks shine and exude colour in a unique way. 

Placing an order

How can I place an order?

(1) Once you are on the product page of your chosen garment select your size from the drop down box if prompted to, and click Add to Bag.

(2) A pop-up window will appear informing you that the garment has been successfully added to your Shopping Bag. You then have the choice to Continue Shopping or View Bag & Checkout. Click the latter to review and edit your order, and proceed to checkout. You can also review the items in your bag by hovering over the Shopping Bag link at the top right of the page.

(3) Once you are in your Shopping Bag you can amend your order by clicking Edit. This will redirect you to the product page, but you can also update the quantity ordered or remove the item without leaving the Shopping Bag.

(4) When satisfied with the contents of your bag click Proceed to Checkout. You will be given the option to checkout as a guest, login to your existing account or create a new one. Please choose one of those options and follow the steps to complete your online purchase securely. Make sure to complete all mandatory fields, marked with a red asterisk (*).

(5) If you require the order to be sent to an address that differs from your billing address, please tick Ship to a different address at the bottom of the Billing Information page, and follow the steps.

(6) Once your billing and shipping details have been completed you will be informed of the shipping cost (please click here for delivery costs).

(7) Click Buy Now to be redirected to the Paypal website where you can pay securely. Please note that your order will not be placed until you have paid on the PayPal website.

(8) You will then return to our website.

Our order process is very user friendly. Should you face any problems during checkout however, please email us at info@wengkomole.com or telephone us on +44 (0) 20 3723 6211 (UK), +30 210 6843529 (Greece).

Can I order by telephone?

Yes, you can order by phone or email. We will send the invoice to your email address through PayPal, with a link for secure payment via the PayPal website. Once the transaction is complete we will prepare your items for dispatch and email you with details of delivery. To order by email please contact us at info@wengkomole.com and for phone orders telephone us on +44 (0) 20 3723 6211 (UK) or +30 210 6843529 (Greece).

How can I search for a product?

How can I search for a product?

All the items in stock are illustrated on our E-Shop pages. However, if you know the name or product code of the garment you are looking for you can quickly search for it using the Search function in the top-right corner.

How do I know if an item is in stock?

How do I know if an item is in stock?

Items that are shown in our E-Shop are generally in stock.

Any items that are out of stock will say Sold Out until we add more. Items that are not yet in stock may be marked Coming Soon. Add these items to your Wishlist so that you are alerted when they are in stock and can be the first to purchase them. Adding a product to your Wishlist or Shopping bag does not mean it is reserved, and it will be available to other customers until you proceed to checkout.

If you would like to express interest in an item, or to reserve an item, you can email us at info@wengkomole.com or telephone us on +44 (0) 20 3723 6211 (UK) or +30 210 6843529 (Greece).

Please note that we cannot hold items for you for longer than 48 hours.

Create an account, password & privacy

Creating an Account

You will be asked if you would like to create an account during the checkout process. Alternatively you can register with us by clicking Log In on the top-right corner and following the instructions.

By registering with Wéngko Molé you will enjoy the following benefits:

  • Review past purchases.
  • Create a personal Wishlist that you can share or email to your friends and family.
  • Preview our new collections and register your interest for your favourite items through our look books.
  • Add Sold Out or Coming Soon items to your Wishlist so you are the first to know when they are in stock.
  • Save your shipping address and personal details to enjoy a faster shopping experience.
  • Receive emails from us with updates on new stock and news about the Wéngko Molé experience. Please note, you can opt out of our newsletter and continue to enjoy the other benefits of a personal account.

Do I need to create an account to place an order?

You can shop at Wéngko Molé without creating an account. However, by registering with us you can enjoy many benefits, such as exclusive preview to our new collections that are not yet in stock, with an option to express your interest in favourite items. You can build a Wishlist, track of your orders, have a faster shopping experience and many more advantages.

What happens if I forget my password?

To reset your password, click Forgot your password? on the Sign In page and insert your email address. You will receive an email to this address with a link for creating a new password.

Is my personal information kept private?

Please be assured that we take data protection seriously and have placed technical and organisational measures to prevent loss or unauthorised access of your data. Your information will only be shared with carefully selected third parties chosen by us to provide you with a personalised browsing experience, to fulfil contractual agreements between you and us and to send you details which we think may interest you.

For further information please read our full Privacy Policy.

How to make a payment

What payment methods does Wéngko Molé accept?

We currently only use PayPal as a method of payment for our products but don’t worry if you do not have a PayPal account. You can pay safely on the PayPal website using your credit or debit card. Once this transaction is complete, you will then return to our site.

What is PayPal?

PayPal is a service that enables you to pay securely, without revealing your financial details to the seller or any other third parties.

You do not need to make a PayPal account to pay.

If you choose to create a PayPal account you can link it to your bank account, debit and credit cards. PayPal will store and safeguard your details, enabling you to pay online without entering your sensitive financial information every time you shop.

Click here to find out more about paying securely via PayPal.

Is it safe to pay using PayPal?

The PayPal site is highly secure. It uses the latest data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud. Whether you create a PayPal account or pay with your credit or debit card on the PayPal website your financial information is never shared with us or any third parties.

Click here to find out more about paying securely via PayPal, or check PayPal’s Privacy Policy for further information about data protection. Please note that PayPal may update their Privacy Policy from time to time and you are advised to keep checking their page for amendments.

Will you confirm that you have received my order?

Will you confirm that you have received my order

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does NOT mean that your order has been accepted.  Our acceptance of your order will take place when we send you an email confirming that the Products have been dispatched.

Our E-Shop is always updated and accurately shows the stock we hold, so there should not be a problem with delivering the items you have ordered. In the unlikely event that we are not able to send the whole of your order at once due to operational reasons or shortage of stock, we may deliver it in instalments but we will not charge you extra delivery costs for this. If we are unable to supply you with a product we will inform you of this by email, and we will refund you your payment in full.

Can I change or amend my order once it has been placed?

Can I change or amend my order once it has been placed?

Before your purchases have been prepared for dispatch we can cancel an item and edit your shipping details.  Also, if you have changed your mind and would like to get the same style in a different print we will be happy to do that for you, as long as the replacement item in stock. Please note that we are unable to combine orders or add pieces to an existing order once it has been placed.

To make amendments to your order please email us at info@wengkomole.com or telephone us on +44 (0) 20 3723 6211 (UK), +30 210 6843529 (Greece).

You can find more information in the Exchange and Return and Cancellation sections of our Terms & Conditions.

Free Shipping and Delivery times

Which countries does Wéngko Molé ship to?

Wengko Mole offers free shipping to countries in the European Union, as well as a few additional countries, such as EEA countries, the US and Russia. While we do not yet offer worldwide delivery we are working hard to improve this, so please keep checking our website for updates.

The full list of countries we deliver to can be found here.

Is there free delivery to my country?

If your country is included in the list that we deliver to then the shipping of your goods will be free.

Please check our section on Customs and Import Charges for further information regarding such costs.

The full list of countries we deliver to can be found here.

How long does delivery take?

Delivery times vary depending on the destination. Please check our Delivery & Returns pages for further details.

Is my parcel insured and do I need to sign for my order?

Is my parcel insured and do I need to sign for my order?

All your purchases are insured against theft and accidental damage whilst in transit from Wengko Mole to your shipping address. To ensure your order is delivered to you safely and in perfect condition we require proof of delivery and thus need a signature when delivering the parcel. Once your order has been signed for at your specified address it is no longer covered by our courier’s insurance.

Tracking My Order

To track your order please contact us and we will forward your tracking number to you by email.

Do you deliver to corporate work addresses?

Do you deliver to corporate work addresses?

Yes we can deliver to a corporate address if you provide us with full details of the company, the name of the receiver and any additional instructions we may need, to securely deliver your parcel.

Packaging and gift-wrapping

What packaging does Wéngko Molé use?

Our garments are sent to you inside their silk cases, together with the bespoke, handmade belt in your chosen colour. In order to ensure you receive your order in perfect condition we place the silk case inside a plastic garment bag before wrapping and packaging the order for delivery.

Do you gift-wrap?

Wengko Mole offers a truly unique experience. If you would like your parcel to be gift wrapped please contact us email us at info@wengkomole.com or telephone us on +44 (0) 20 3723 6211 (UK), +30 210 6843529 (Greece).

You can also include your request together with your gift message. We will contact you if there is any problem with this service.

Can I add a gift message?

Yes we offer the option of adding a gift message to your order. Please make sure to include it in the Add Gift Message option before checking out.

If you forget to add your message before checkout you can always contact us after you’ve placed the order to add the message to your gift. If we have not yet dispatched the parcel we will make sure to include your gift message as requested.

Do I have to pay customs and import charges?

Do I have to pay customs and import charges?

Although we cover shipping costs (please click here for a full list of the countries we deliver to) your order may be subject to import duties and taxes, which are applied when the delivery reaches that country.  We have no control over these charges and we cannot predict their amount.

Once your order reaches its destination you will be required to pay all import duties, customs and local sales taxes as specified in the country you are shipping to, in order to release your order from customs

Please look at our International Deliveries section for further details.

Returning or Exchanging an Item

How do I return or exchange an item?

We hope that you are truly pleased with your Wéngko Molé order!

If for any reason you would like to return or exchange your products, you can do so within 14 days after the receipt of the order. You must return your unwanted products within these 14 days, for a refund of the value of the product, or an exchange for the same Product in a different size or colour, based on stock availability.

To return or exchange a product, sign into your account, click on the Return Form page and download, print and complete the Return Form or alternatively complete the Return Form provided to you with your product and include it in the parcel. Unwanted products must be returned to the address below:

Wéngko Molé, PO Box 73756, London, WC1A 9NF, United Kingdom

If you wish to exchange your product for an alternative or a replacement product, we suggest that you return it for a refund and purchase the new item separately from our e-shop.

Please note that the products must be returned to Wéngko Molé in their original packaging provided, unused and in perfect condition with all Wéngko Molé garment tags or other original tags still attached. For further information regarding returns please look at the Exchanges and Returns section of our Terms & Conditions.

Will I be refunded the full value of my returned order?

We will refund the full value of your returned product as soon as possible and no later than 14 days after the day on which we receive the product back from you. We will refund you for your returned order by the method originally used by you to pay (such as PayPal, debit or credit card).

Please note that customs duties and sales taxes are non-refundable, but you may be able to recover these costs by contacting your local customs office.

Further information regarding refunds for returned orders can be found in the Exchanges and Returns section of our Terms & Conditions.

Can I cancel my order?

Can I cancel my order?

If you would like to cancel your order you can do so until 14 days after the day on which you receive a product. We will refund you for the cancelled order by the method originally used by you to pay (such as PayPal, debit or credit card).

Please let us know that you have decided to cancel your order by completing the Cancellation Form on our site. If you use this method and comply with this Cancellation procedure then we will email you to confirm we have received your cancellation and will cancel your order. You can also e-mail us at info@wengkomole.com to cancel an order, setting out all details of your order. If you are using the emailing method without a completed Cancellation Form, please include all details of your order so as to help us to identify it.

If a product has been delivered to you before you decide to cancel your order, then you must return it no later than 14 days after the day on which you let us know that you wish to cancel. You must complete the Cancellation Form provided with the product delivered to you or alternatively download the printable version from our site and send it with the order you are cancelling.

Cancelled orders must be returned to the address below:

Wéngko Molé, PO Box 73756, London, WC1A 9NF, United Kingdom

For further information regarding cancellations please look at the Cancellation section of our Terms & Conditions.

How to contact Wéngko Molé?

How to contact Wéngko Molé?

If you have any questions or would like to give us feedback please do not hesitate to email us at info@wengkomole.com or telephone us on

+44 (0) 20 3723 6211 (UK), +30 210 6843529 (Greece) from Monday to Friday.